Frequently Asked Questions(FAQ) - Practina

Question 1

What social channels can I manage with Practina?

Accepted Answer

Practina offers you to manage your social presence across the following social networks: Facebook, Twitter, LinkedIn, Google my business, YouTube, Yelp, and Instagram.

Question 2

How can I connect/disconnect my social media accounts on Practina?

Accepted Answer

You can connect/disconnect your social media accounts by following these easy steps: 
1. Log into your Practina Account
2. Go to your “Account Settings” 
3. Click on “Manage Social Networks” 
4. Click on “Connect Facebook” or any of the other social networks that you wish to manage through Practina. 
5. Log into the social account you want to connect to Practina.
6. Authorize Practina to manage your social account.
7. Select a page associated with that social network (if available). When connecting your Google My Business account, you need to select a verified location/listing.  
8. You can now begin posting your content with Practina on your connected social networks.
9. To disconnect a social network, simply click on disconnect.

Question 3

Why do I need to re-authenticate my account?

Accepted Answer

Your connected social network might need to be reconnected from time to time for security reasons. Nothing to worry about, because you will be notified within the app and through emails to guide you through the process.

Question 4

Why am I not able to re-authenticate my social account?

Accepted Answer

This might be due to recently updated account password or permissions. We suggest checking if you have recently changed your social account’s password or checking the account’s permissions by logging in to your social network.

Question 5

How can I manage connected pages?

Accepted Answer

To be able to see your page listed while connecting your account, make sure that your page is in “Published” status. You can connect any of the listed pages when you have Admin rights.

Question 6

How can I create my own post through Practina?

Accepted Answer

It’s simple! On top of the home screen, click on “Create Post”  and follow the steps below:
1. You will be asked, “Where do you want to post?” You can post to all social media accounts simultaneously or select only the accounts you want to post to. 
2. You can also add images or videos from the Create Post page as wee.  
4. You can also add hashtags to the post description.

Question 7

How does post scheduling work?

Accepted Answer

Practina’s post scheduler lets you plan your posts in advance, so you can focus on your business and leave the rest to Practina. You can also edit or delete the scheduled posts before and after they are published. You will be notified when your scheduled posts are published, along with notifications for your post.

Question 8

What are post suggestions and how does it work for me?

Accepted Answer

Practina post suggestions are complete posts that are designed specifically for your business, right at your fingertips. With posts for holidays, special events, trending topics, and daily hashtags, you’ll never run out of relevant, engaging content to post.

Question 9

How do Live Updates notifications differ from the homepage notifications?

Accepted Answer

Live Updates notifications come from your connected social networks and posts published through Practina on these networks. Homepage notifications are alerts generated from the Practina system.

Question 10

Can I view the details of the Live Updates notifications?

Accepted Answer

Yes, simply by clicking on the live updates notification alerts, you will be redirected to the post details where you can see and perform actions on the post.

Question 11

Can I remove any of my connected social accounts from the Live Updates?

Accepted Answer

You can turn off live updates from the notification settings in the drawer menu for each connected social network.

Question 12

How can I see my business reviews from different social media platforms? Am I able to respond to my reviews?

Accepted Answer

Follow the directions below to locate your reviews and how to respond and share.
1. Locate the “Reviews” tab on the left side Navigation Bar and click on it- all your reviews will be displayed
2. To view each platform individually, simply click on the tab of the platform you want to see. 
3. To comment, simply click to post

Question 13

What reviews platforms can I connect with Practina?

Accepted Answer

Facebook 
Yelp
Google My Business

Question 14

Why am I not able to add my GMB listing on Practina?

Accepted Answer

When connecting a Google My Business account, you need to select a verified location/listing. Please check whether your business listing/location needs verification or not.

Question 15

How can I share my business reviews on my connected social networks?

Accepted Answer

1. Scroll down on the home screen and click on “Reviews.”
2. Click on “Share,” “create post” page will display
3. The review you selected to share will be displayed.
4. You can then review and add comments or leave the review as-is 
5. You can either choose to publish your post right away by clicking on “Post Now,” “Schedule Post,” or choose "Schedule For Me" to schedule your posting for a later date and time.

Question 16

What is Practina?

Accepted Answer

Practina is an intelligent system that automatically creates, schedules, and publishes relevant posts on all your social media accounts. Practina learns from your preferences and adapts to create customized content, just for you.

Question 17

How do I create a Facebook business page?

Accepted Answer

Setting up is easy. Click on Facebook for Business, then click on the button “Create a Page” to create a Facebook business page, follow the step-by-step instructions, and fill out all the corresponding information. You will have to verify an email address to continue the setup process.

Question 18

How do I create a Twitter account?

Accepted Answer

Click "Sign Up" to create a Twitter account, and fill out the form on the “Create an Account” box. Follow the step-by-step instructions, verify your phone number, email, and fill out all the corresponding information.

Question 19

How do I create a LinkedIn page?

Accepted Answer

Click "Sign Up" to create a LinkedIn account, and fill out the form on the “Create an Account” box. Follow the step-by-step instructions, verify your phone number, email, and fill out all the corresponding information.

Question 20

Can I pay by invoice?

Accepted Answer

We can only provide invoicing on Enterprise plans, when paid yearly. Invoices are then paid via bank transfer. All other plans must be paid for by credit/debit card.

Question 21

Can I only do ads in Practina?

Accepted Answer

Yes! You can create ads with our Practina Smarts Ads feature on any one of our plans.

Question 22

Can I get a refund?

Accepted Answer

Although you may cancel your subscription at any time, and you will continue to have full access to your selected paid plan through the remainder of the billing cycle, it is our Policy not to issue refunds or credits for partial memberships or unused ad credits. To prevent being charged please cancel within 3-5 business days (holidays excluded) prior to your subscription renewal date. To locate your subscription renewal date:
1. Log into your Practina Account
2. Go to your “Account Settings” 
3. Click on Subscriptions, Renewal date and Next Payment is displayed below subscription plan details
4. Click on “Cancel Subscription”

Question 23

Do you offer non-profit discounts?

Accepted Answer

Yes! We offer discounts for NGOs and registered charitable non-profits. Please contact us to learn more.

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Explore Practina's automated social media
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Explore Practina's automated social media marketing software to grow your business

Explore Practina's automated social media
marketing software to grow your business